Challenges

Although the Zoom platform is especially user-friendly for video conferencing, using its advanced features can present challenges to people who are inexperienced in its use and lack confidence in their use of technology. It's important to present a clear concise overview and then follow up with individual coaching to ensure success. One other challenge is that some people doubt Zoom's security. It is important to emphasize in training and preparation how security and confidentiality can be maintained for all parties.